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I can't get to the login page for X app or website

If you find that your login for a particular website has stopped working as it should, one thing to try is to delete the cookies in your web browser for that site.

Test in Incognito/Private

A good way to test if your problem is caused by cookies is to open a Incognito/Private browser window and try to login in that window. If it works normally there, then it is a problem with your browser's cookies.

If you are using Chrome

Copy this URL into your browser and press enter

chrome://settings/content/all

Then you can search for the troublesome website and delete the cookies for that website by clicking the trash can on that line:

 

 

If you are using Firefox

To delete cookies and site data for a website you're currently visiting:

  1. Click the padlock Fx89Padlock at the left of the address bar.
    Clear cookies and site data
  2. Click Clear Cookies and Site data.

See these instructions to delete cookies for a particular website.

 

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